Frequently Asked Questions
VMEasy is a secure browser based visitor management system with a simple visitor user interface. Take a look
at our most frequently asked questions below, if you still need answers contact us, we’ll be happy to help.
How do I install VMEasy?
VMEasy is a secure cloud based visitor management system and is accessed via your internet browser.
Once you have registered for the VMEasy system we will provide you with a web site address along with
an administrator username and password. This will give you access to the VMEasy system and allow you
to add additional users and customise it to your preferences.
Do I need a specific browser?
VMEasy is cross browser compatible, and can be used with most popular web browsers on PC & MAC.
Is there a minimum screen resolution requirement?
We would recommend a minimum screen resolution of 1024 x 768 but we feel VMEasy is best viewed in
1280 x 1024.
Can VMEasy be personalised for my organisation?
Yes! We want your organisation to make a great first impression on all visitors. VMEasy allows you to add
your logo and organisation name
on screen as well as customise your entry terms and conditions. You
can customise the email templates and visitor passes as well as the reports generated by VMEasy. We
can even import an existing list of hosts and users if you have one to save you having to input the data
manually. If you there is something in particular you would like to customise for your organisation,
please get in touch. Our developers would be happy to discuss your requirements with you.
Is there a limit to the number of users?
The is no limit to the number of users or visitors you can have with VMEasy.
How many badge templates are included?
There is no limit to the amount of templates. The system comes pre-loaded with Visitor, Contractor,
Delegate, Guest and Temp Staff.
Can I use a bar code scanner with VMEasy?
Yes. We can supply a compatible bar code scanner that integrates with the VMEasy system. This allows
you to quickly check-in or out your visitors by scanning a code from a welcome email or printed visitor
What type of printer do I need to print visitor passes?
Our DaySecure badge will print out on most inkjets, however, for user ease it is best to use a rear feeding
inkjet printer, we recommend the Canon range of printers. We do offer a black and white thermal printer
option. The printer holds a roll of 500 passes, great for unattended or high volume receptions and works
fantastically well with VMEasy.
Do we need an internet connection to run VMEasy?
Yes. We recommend a bandwidth of at least 2.5mbps. We can provide a test login so you will see the
speed of the system if you are unsure.
Can I use VMEasy across multiple sites?
Yes. All versions of VMEasy are supplied with one site as standard however, VMEducation and
VMProfessional packages allow for multiple site systems to be added. Please contact us to discuss your
Is VMEasy multi-lingual?
It can be! We offer a multi-lingual bolt on package that can translate the VMEasy system into several
languages if required.
Can I supply my own hardware such as touch screen & printer?
Yes, if you already have the compatible hardware available it is possible to re-configure touch screens and
printers to integrate with VMEasy. We can recommend and supply compatible hardware should you
require it, please get in touch to discuss your requirements.
If you do not see the answer to your question here, please contact us. Our friendly team will be
happy to help!